Privacy Policy

At Rudra Paint, we value your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or interact with our services.

Information Collection : We may collect personal information you voluntarily provide, such as your name, email address, phone number, and shipping address when you place an order or sign up for our newsletter.

Use of Information : We use your data to process orders, provide customer support, improve our website, and send promotional updates (if you have opted in).

Data Protection : We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.

Third-Party Sharing : We do not sell your personal information. We may share data with trusted third-party service providers only as necessary to complete your order (e.g., shipping carriers).

Cookies : Our website may use cookies to improve your user experience. You can manage your cookie preferences through your browser settings.

Return & Exchange Policy

At Rudra Paint, we are committed to ensuring you are satisfied with your purchase. Please read our policy regarding returns and exchanges carefully.

1. No Monetary Refunds

Please note that we do not offer monetary refunds. All sales are final regarding the return of funds to your original payment method. We operate exclusively on a product-to-product replacement basis.

2. Eligibility for Exchange

We accept exchanges for items that meet the following criteria:

Condition: Items must be in their original, unused, and undamaged condition.
Packaging: Items must be returned in their original, sealed, and intact packaging.
Timeframe: Exchange requests must be initiated within 15 days of the purchase date.
Proof of Purchase: A valid receipt or order confirmation is required for all exchanges.

3. Exchanges for Defective or Damaged Items

If you believe a product is defective or was damaged during transit, please contact us immediately at support.rudrapaint@gmail.com

Please provide clear photos of the damage or the defect.
Once we verify the defect or transit damage, we will arrange for a direct replacement of the same product at additional shipping cost to you.

4. Custom-Mixed or Final Sale Items

Due to the nature of custom-tinted products (paint, primer coating, etc.), we cannot accept returns or exchanges for these items. Once a custom product has been prepared to your specifications, the sale is considered final.

Recommendation: We strongly encourage customers to purchase a color sample or tester pot to verify the product in your specific environment before committing to a larger quantity.

5. How to Initiate an Exchange

To begin the exchange process for an eligible item:

Contact Us: Reach out to our support team at support.rudrapaint@gmail.com with your order number and the reason for the exchange.
Inspection: Once the item is received at our store located at Plot no,60/61 Ved Rd, nr by Bajrang video, Fatakdawadi, Industrial Area, Katargam, Surat, Gujarat 395004,our team will inspect it to ensure it meets our return criteria.

3. Replacement: Upon approval, we will process your request and ship your replacement product.